Shipping
There are various shipping options available to each country. Shipping methods and costs are clearly shown on all quotations.
Our logistics partners are TNT / UPS / DHL. All stock items normally ship from one of our warehouses within 24 hours of receipt of payment. Delivery times are detailed on all quotations and various options, including Next Day Delivery to many locations, are available. We can also offer time-definite and Saturday deliveries.
As soon as your item(s) have shipped, we'll send you a tracking number with a link to their website.
EXPRESS DELIVERY
Because we understand how costly and disruptive a breakdown can be, we offer worldwide express delivery on all our products. Our network of preferred partner warehouses in addition to our own distribution centers enables us to offer a truly unique service within the industry across the entire globe.
Returns Policy
All items supplied or repaired by us are fully tested and carefully packed before shipping, including the use of anti-static bags/wrapping where applicable. If we receive no communication from you, within 7 days of delivery, regarding any problems with the items, you are deemed to have received the items in full working order and with no problems.
If you wish to return an item for any reason this should be reported to us within 7 days of delivery. You then have a further 7 days to return the item, with all packaging and documentation, for assessment/inspection.
We will only authorize the return of an item in the following cases:
FAULTY WHEN RECEIVED
We offer a full 12 Months return to base warranty on all reconditioned, service exchange and new parts. So if you have any problems within 12 months from the date of delivery then please contact our Customer Relationship Team who will be happy to help and explain what you need to do next.
Please see our warranty page for full terms and conditions.
DAMAGED IN TRANSIT
If items are damaged in transit this should be reported to us within 7 days so we can provide you with a replacement unit. If there is no availability for a replacement, the price of the items, as paid, will be refunded through the payment method used when the items were purchased. Carriage costs will also be refunded if the damage was due to our packing and/or our carrier.
The Customer should not return any damaged items until they are instructed to do so by PLCTRONIC as they may be subject to inspection from the courier company.
INCORRECT ITEM
If you receive items which do not match those ordered, you should contact us within 7 days to arrange collection and return.
Should you wish to return an item for any other reason than stated above we must be informed of the return and reason for return in writing within 7 days of receipt of the item. You then have a further 7 days to return the item in the original condition and packaging which will enable them to be immediately fit for re-sale. Returns of this nature will be subject to a 35% re-stocking fee.
This returns policy excludes software and specially manufactured products